Refund policy

Return, Refund & Warranty Support Policy 

Last updated: May 13, 2026

Thank you for your purchase. We want you to be satisfied with your Tribe Lifting product.

This policy explains standard refund requests, refunds, defective or damaged products, incomplete orders, product failures, warranty support, replacement requests, and cases where a physical return may be requested.

This policy applies to products purchased directly from tribelifting.com. If you purchased your product through Amazon, please see the Amazon Orders section below.

1. Standard Refund Requests

You may request a refund for eligible items purchased from tribelifting.com within 30 days of the delivery date. In most cases, Tribe Lifting reviews refund requests based on photos, proof of purchase, and product condition, and does not require customers to ship products back. We may, at our discretion, request a physical return for inspection in specific cases — for example, high-value orders, product liability concerns, repeat claims, or where photo review is insufficient to verify the issue.

To be eligible for a standard refund, the item must be:

  • New and unused
  • In its original packaging
  • In the same condition as received
  • Confirmed by photos showing all original tags, labels, accessories, and included parts
  • Accompanied by a valid receipt or proof of purchase

Standard refund requests apply to unused products that you no longer want, ordered by mistake, or decided not to keep.

Used products, products showing signs of wear, products damaged after use, or incomplete items are not handled as standard refund requests. These cases may be reviewed separately as defective product, damaged item, warranty, or replacement requests.

2. Items Not Eligible for Standard Refund Requests

The following items are not eligible for standard refund requests:

  • Gift cards
  • Downloadable software products
  • Used products
  • Products missing original parts or accessories
  • Products damaged through misuse, improper setup, modification, or failure to follow instructions
  • Items not purchased directly from tribelifting.com, unless otherwise approved by our support team

If you are unsure whether your item is eligible for a standard refund request, please contact us before taking any further action.

3. How to Request a Refund or Support

To request a refund, replacement, exchange, or product support, please contact us before sending or disposing of any product.

Please include:

  • Your order number
  • The email address used to place the order
  • The item you need help with
  • The reason for your request
  • Photos of the product, if requested

Tribe Lifting does not require customers to ship products back. After we receive your request, our support team will review the photos, proof of purchase, and description of the issue, then respond with the next step. This may include a refund, replacement, exchange, store credit, or another appropriate solution.

4. If a Physical Return Is Requested

Tribe Lifting does not generally require customers to ship products back for refund, warranty, or replacement review.

Refund and replacement decisions are typically made based on photo or video review, proof of purchase, product condition, and the description of the issue provided by the customer.

If a physical return is needed in a specific case, our support team will provide instructions directly. Please do not ship products back without prior approval.

If a physical return is requested by our support team, customers may be responsible for return shipping costs and shipping insurance. Where the physical return is requested for inspection of a defective or damaged product, Tribe Lifting may, at our discretion, provide a prepaid shipping label or reimburse reasonable shipping costs.

Tribe Lifting is not responsible for return packages that are lost, delayed, damaged, or uninsured during transit.

5. Refunds

Once your refund request is approved, we will notify you by email and issue your refund to the original payment method.

Please allow up to 3 business days for review and processing after we receive all required information, including your order number, photos, and description of the issue. In complex cases, review may take longer; we will keep you informed.

After processing, most refunds appear on your statement within 5–10 business days, depending on your bank, credit card provider, or payment processor.

If a refund is approved because the product arrived defective, damaged, incorrect, or incomplete, or because of our error, original shipping charges will be refunded together with the product cost.

If a refund is approved for any other reason — including change of mind, ordered by mistake, or no longer wanted — original shipping charges, expedited shipping fees, and priority shipping fees are non-refundable.

Return shipping costs, where a physical return is approved by our support team, are addressed in Section 4 above.

6. Defective, Damaged, Incorrect, or Incomplete Items

If your product arrived defective, damaged, incorrect, or missing any items, please contact us before submitting a standard refund request or taking any further action.

Please include:

  • Your order number or proof of purchase
  • Photos of the product
  • Photos of the packaging
  • Photos of all items received
  • A description of what is defective, damaged, incorrect, or missing

These cases are reviewed individually. Depending on the situation, we may request additional photos, videos, details, or proof of purchase before approving a refund, replacement, exchange, store credit, or another appropriate solution.

Please do not ship the item back unless our support team specifically asks you to.

7. Limited Warranty

Warrantor: Jaguar Trading Inc. d/b/a Tribe Lifting, 1603 Capitol Ave, Unit 413 #3924, Cheyenne, WY 82001, USA. Email: hello@tribelifting.com.

Covered Party: This Limited Warranty extends to the original purchaser of the product from tribelifting.com or our official Amazon store. The warranty does not extend to products purchased from unauthorized resellers, third-party marketplaces other than our official Amazon store, or second-hand sales.

Coverage: This is a limited warranty under the Magnuson-Moss Warranty Act. For one hundred eighty (180) days from the date of delivery, Tribe Lifting will, at its option and following photo or video review, replace or refund the original purchase price of any product that is defective in materials or workmanship when used in accordance with the product's instructions and safety guidelines.

Exclusions: This warranty does not cover normal wear and tear; damage from misuse, neglect, accident, overstretching, improper setup, or unauthorized modification; failure to follow safety inspection and storage guidance; or cosmetic damage that does not affect function.

Implied Warranty Limitation: Implied warranties, including the warranty of merchantability and fitness for a particular purpose, are limited in duration to one hundred eighty (180) days from the date of delivery, where permitted by law. Some states, including California, do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

How to Make a Claim: To request warranty service, email hello@tribelifting.com with your order number or proof of purchase, photos or videos of the product, photos of the packaging if relevant, a description of what happened, and information about how the product was being used. Each request is reviewed individually. After review, Tribe Lifting may offer a replacement, exchange, refund, store credit, or another appropriate solution at its discretion.

Requests submitted after the 180-day warranty period are reviewed case by case at our discretion and may not be eligible for replacement or refund.

8. Product Failures After Use

If a product fails during use, such as a resistance band snapping, a door anchor failing, a handle breaking, a carabiner failing, or another accessory breaking, please stop using the product immediately.

Product failures after use are not handled as standard refund requests. These cases are reviewed separately as warranty or replacement support requests.

Please contact us to submit a warranty or replacement support request before taking any further action.

Include:

  • Your order number or proof of purchase
  • Photos or videos of the product
  • A description of what happened
  • When and how the product was being used
  • Any relevant photos of the setup, anchor point, attachment point, or damaged part

Each case is reviewed using photos, videos, and proof of purchase. Depending on the situation, we may request additional photos, videos, or details about how the product was being used before approving a refund, replacement, exchange, store credit, or another appropriate solution.

9. Normal Wear and Tear

Resistance bands and fitness accessories are subject to wear over time. The lifespan of a band or accessory may vary depending on frequency of use, resistance level, stretch distance, storage conditions, exercise type, care, and setup.

Before each use, inspect your bands and accessories for signs of wear or damage, including:

  • Cracks
  • Tears
  • Thinning
  • Peeling
  • Discoloration
  • Surface tackiness
  • Damaged stitching
  • Weak attachment points
  • Bent or damaged clips
  • Weakened carabiners
  • Any other visible signs of wear

Do not use any product that appears damaged, worn, weakened, or unsafe.

Normal wear and tear may not qualify for warranty replacement.

10. Product Safety Notice

Resistance bands and related accessories are subject to wear over time and can fail unexpectedly if damaged, overstretched, improperly anchored, or used outside their intended purpose. Failure may cause sudden recoil, which can result in serious injury, including eye injuries, facial injuries, or other harm.

To reduce risk, customers should observe the following guidance:

  • Inspect before every use. Check resistance bands, door anchors, handles, clips, carabiners, ankle straps, bars, and accessories for cracks, tears, thinning, peeling, discoloration, surface tackiness, damaged stitching, weak attachment points, bent or damaged clips, or weakened carabiners. Do not use any product showing signs of damage or wear.
  • Protect your eyes and face. Customers may consider wearing protective eyewear when using resistance bands, particularly when training near the face, with a door anchor, or under high tension. Avoid exercises that align the band directly with your face or eyes if not securely anchored.
  • Anchor securely. Use door anchors only with strong, fully closed doors that hold the anchor firmly. Do not use damaged anchors, weak doors, sliding doors, glass doors, or any setup that feels unstable. Test the setup with light tension before applying full resistance.
  • Do not overstretch. Resistance bands have intended stretch limits. Overstretching, sudden release, or use beyond intended purpose can cause the band to snap or recoil.
  • Store properly. Keep bands and accessories in a cool, dry place away from direct sunlight, heat sources, moisture, sharp objects, and rough surfaces. Prolonged exposure to UV light, high heat, or moisture can degrade the rubber and reduce product lifespan.
  • Replace when damaged. Stop using and replace any band or accessory that shows signs of wear or damage. Resistance bands have a finite lifespan that varies based on use, care, and environment.
  • Supervise children. Tribe Lifting products are not toys. Children should not use resistance bands, anchors, bars, or accessories without adult supervision.
  • Consult a professional. If you are new to exercise, recovering from an injury, pregnant, elderly, have a medical condition, or are using resistance bands for rehabilitation, consider consulting a qualified healthcare professional or licensed physical therapist before starting a resistance training program.

Tribe Lifting products are not medical devices and have not been evaluated or approved by the U.S. Food and Drug Administration. They are not intended to diagnose, treat, cure, or prevent any disease or injury.

If you are unsure whether a product is safe to use, stop using it and contact us at hello@tribelifting.com.

11. Amazon Orders

If you purchased your Tribe Lifting product through Amazon, standard returns should generally be handled through your Amazon account.

To start an Amazon return, log in to your Amazon account, go to Your Orders, and follow Amazon’s return instructions.

If your Amazon order arrived defective, damaged, incorrect, or incomplete, or if you need help with a product-related issue, you may also contact Tribe Lifting support for review.

Please include:

  • Your Amazon order ID
  • Photos of the item and packaging
  • Photos of all items received
  • A short description of the issue

Amazon order shipment, tracking, delivery updates, and standard returns are generally managed through Amazon. Product issues, missing parts, defective items, and warranty or replacement support may be reviewed by Tribe Lifting case by case.

The Limited Warranty described in Section 7 applies to Tribe Lifting products purchased through Amazon. To request warranty support for an Amazon purchase, please contact us with your Amazon order ID, photos or videos of the product, and a description of the issue.

12. Exchanges

If you ordered the wrong item, need a different resistance level, received an incorrect product, or need help with a defective or damaged item, please contact us with photos and a description of the issue.

Exchanges are reviewed case by case based on product availability, photo review, support approval, and any applicable shipping charges for the replacement item.

13. Questions?

For any refund, warranty, replacement, exchange, or product support questions, please contact us for assistance.

Please include your order number whenever possible so we can help you faster.