Yes. If you purchased a Tribe Lifting product on Amazon, we can help with product questions, missing parts, defective items, damaged products, warranty support, or replacement requests.
For shipment tracking, delivery updates, standard returns, and standard order management, please manage your order directly through your Amazon account.
For products purchased through Amazon, Amazon's return window and conditions apply for standard returns. Amazon manages tracking, delivery, and standard return processing.
For product-related issues such as defects, damaged items, missing parts, snapped bands, or warranty support, you may contact Tribe Lifting directly. These cases are reviewed case by case under our Refund, Replacement & Warranty Support Policy, separate from Amazon’s standard return process.
Amazon orders should generally be returned through Amazon.
Log in to your Amazon account, go to Your Orders, select your Tribe Lifting order, and follow Amazon’s return instructions.
If your item arrived defective, damaged, incomplete, or incorrect, you can also contact us at hello@tribelifting.com with your Amazon order ID and photos of the issue.
You can find your Amazon order ID in your Amazon account under Your Orders.
Please include your Amazon order ID whenever you contact Tribe Lifting support about an Amazon purchase. This helps us review your request faster.
Please contact us with:
Damaged, incorrect, incomplete, missing-part, defective, and other product-related issues are reviewed case by case under our Refund, Replacement & Warranty Support Policy.
Yes. Amazon purchases may be eligible for replacement or warranty support if the product arrived defective, damaged, incomplete, or failed during intended use.
Please contact Tribe Lifting support with your Amazon order ID, photos or videos of the issue, and a short description of what happened. These requests are reviewed case by case under our Refund, Replacement & Warranty Support Policy.
Tribe Lifting offers a 180-day Limited Warranty from the date of delivery, covering defects in materials or workmanship when products are used according to their instructions and safety guidelines.
Requests submitted after the 180-day period are reviewed case by case at our discretion. The warranty does not cover normal wear and tear, misuse, improper setup, overstretching, modifications, or accidental damage.
For full details, including coverage, exclusions, and how to make a claim, please see our Refund, Replacement & Warranty Support Policy.
A standard refund request is for an eligible new, unused product purchased from tribelifting.com that you no longer want, ordered by mistake, or decided not to keep. Standard refund requests must be submitted within 30 days of the delivery date.
A warranty or replacement request for a product-related issue, such as a defect, damage, missing part, snapped band, failed anchor, broken handle, or other product failure.
For full details, please see our Refund, Replacement & Warranty Support Policy.
Stop using the band immediately.
Please contact us with your order number or proof of purchase, photos or videos of the band, a short description of what happened, and details about how the band was being used.
Product failures after use are reviewed case by case under our Refund, Replacement & Warranty Support Policy.
Stop using the door anchor immediately.
Please contact us with your order number or proof of purchase, photos of the anchor, photos of the setup if available, and a short description of what happened.
Door anchor issues are reviewed case by case under our Refund, Replacement & Warranty Support Policy.
Stop using the accessory immediately.
Please contact us with your order number or proof of purchase, photos of the broken part, and a short description of what happened.
Accessory issues are reviewed case by case under our Refund, Replacement & Warranty Support Policy.
In most cases, no. Tribe Lifting reviews refund, replacement, and warranty requests based on photos, videos, proof of purchase, and a description of the issue, and does not require customers to ship products back.
In specific cases — such as high-value orders, product liability concerns, repeat claims, or where photo review is insufficient to verify the issue — our support team may, at our discretion, request a physical return for inspection. We will provide instructions if this applies.
Replacement support may be available for defective, damaged, incomplete, or failed products after review.
Depending on the issue, we may offer a replacement, exchange, refund, store credit, or another appropriate solution.
Please contact us with your order number, photos, and a description of the issue.
These requests are reviewed case by case under our Refund, Replacement & Warranty Support Policy.
Please include:
This helps us review your request faster.
Eligible items purchased from tribelifting.com may qualify for a refund if requested within 30 days of the delivery date.
Refund eligibility is reviewed based on photos, proof of purchase, product condition, and the information provided with your request. In most cases, customers are not required to ship products back. For standard refund requests, the product must be new, unused, in its original packaging, and include all original tags, labels, accessories, and included parts.
For full details, please see our Refund, Replacement & Warranty Support Policy.
To request a refund, replacement, exchange, or product support, please contact us before sending or disposing of any product.
Please include your order number, the email address used to place the order, the item you need help with, the reason for your request, and photos of the product, if requested.
Our support team will review your request and respond with the next step.
Tribe Lifting does not accept physical product returns unless a return is specifically requested and approved by our support team.
If our support team requests and approves a physical return in a specific case, the customer may be responsible for return shipping costs, shipping insurance, or other applicable shipping charges unless otherwise stated by our support team or required by law.
Do not ship any product back unless our support team specifically asks you to do so and provides return instructions. Unauthorized returns may not be accepted or processed.
Standard refund requests are only available for products that are new, unused, in their original packaging, and in the same condition as received, confirmed by photos.
If your product has been used and you are experiencing a defect, damage, or product failure, please contact us with photos and a description of the issue. That may be reviewed as a warranty or replacement support request instead of a standard refund request.
Once your refund request is reviewed and approved, we will process your refund to the original payment method.
Please allow up to 7 business days for review and processing after we receive all required information (order number, photos, and description of the issue).
After processing, most refunds appear within 5–10 business days, depending on your bank, credit card provider, or payment processor.
If your product arrived defective, damaged, incorrect, or incomplete, contact us before requesting a refund through other channels.
Please include your order number, photos of the product, photos of the packaging, photos of all items received, and a short description of the issue.
These cases are reviewed individually under our Refund, Replacement & Warranty Support Policy.
You can purchase Tribe Lifting products directly from tribelifting.com or through our Amazon store.
Orders placed on tribelifting.com are shipped according to our Shipping & Delivery Policy.
Orders placed on Amazon are generally managed through Amazon’s order system.
Orders placed on tribelifting.com may ship through different shipping methods depending on the option selected at checkout.
Orders are fulfilled from our U.S.-based warehouse or through approved logistics partners.
For full details, please see our Shipping & Delivery Policy.
Available shipping options and fees are shown at checkout and may vary depending on product availability, shipping address, order details, promotions, and fulfillment method.
Delivery times are estimates only and are not guaranteed.
For full details, please see our Shipping & Delivery Policy.
No. We currently ship only within the United States.
We do not offer international shipping at this time. Shipping is also not available to certain U.S. territories and Armed Forces locations.
Please see our Shipping & Delivery Policy for the full list of restricted locations.
Orders placed by 2:00 PM Pacific Time (PT) are typically processed the same business day.
Orders placed after 2:00 PM PT, on weekends, or on holidays are typically processed the next business day.
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
Please allow time for the carrier to scan and update your tracking number. Tracking may not appear immediately after the shipping label is created.
Tracking updates can be delayed while the carrier scans the package.
If your tracking has not updated after several business days, please contact us at hello@tribelifting.com with your order number and tracking number.
First, check around your delivery location, with household members or neighbors, building staff, front desk, mailroom, or the carrier.
If you still cannot locate the package, contact us with your order number and tracking number.
We will review the issue and help determine the best next step.
Before each use, inspect your bands for cracks, tears, thinning, peeling, discoloration, surface tackiness, weak attachment points, or any other signs of wear.
Do not use a band that appears damaged, weakened, or unsafe.
Stop using and replace a band if you notice:
If you are unsure whether a band is safe, stop using it and contact us.
Inspect bands before every use, avoid overstretching, avoid sharp edges, use a secure anchor point, and store bands away from heat, sunlight, moisture, and rough surfaces.
Resistance bands are subject to wear over time and should be replaced when they show signs of damage or weakness.
Resistance bands can snap or recoil if damaged, overstretched, or used incorrectly.
For added safety, especially when using bands near the face, with a door anchor, or under high tension, we recommend using appropriate caution and protective eyewear.
Use a door anchor only with a strong, secure door that closes firmly.
Before exercising, check that the anchor is properly positioned, the door is fully closed, and the band is securely attached. Do not use a damaged anchor, weak door, sliding door, glass door, or any setup that feels unstable.
If the anchor slips, shifts, tears, or feels unsafe, stop using it immediately.
Do not overstretch resistance bands or use them beyond their intended purpose.
Stretch distance depends on the band type, resistance level, exercise, and setup. If a band feels overstretched, unstable, or unsafe, reduce tension or stop using it.
Store bands in a cool, dry place away from direct sunlight, heat, moisture, sharp objects, and rough surfaces.
Proper storage helps extend the life of the bands and reduces the risk of damage.
Tribe Lifting products are not toys. Children should not use resistance bands, anchors, bars, or accessories without adult supervision.
Always inspect products before use and make sure the exercise setup is safe and appropriate for the user.
If you are new to exercise, recovering from an injury, pregnant, elderly, have a medical condition, or are using resistance bands for rehabilitation, please consult a qualified healthcare professional before starting a resistance training program.
Replacement bands, door anchors, handles, carabiners, ankle straps, and select accessories may be available through our Amazon store, depending on product type, resistance level, and current inventory.
If you cannot find the exact part you need, contact us at hello@tribelifting.com with the part you need, the product set you own, the resistance level or band color if applicable, and your order number if available.
Replacement parts may not always be available directly on tribelifting.com.
When available, replacement bands or accessories are usually offered through our Amazon store. If you need help finding a part, contact us and we’ll help point you to the best available option.
Replacement parts may have different support terms depending on the item and situation.
If you are ordering or requesting a replacement part because of a product issue, contact us first so we can review your case.
A warranty replacement may apply when a product has a defect, damage, missing part, or product failure that qualifies for support after review.
A replacement part purchase is for customers who want to replace worn parts, add extra resistance levels, or buy individual accessories outside of a warranty claim. Replacement parts may be available through our Amazon store depending on inventory.
Please refer to the instructions included with your product and the product page for setup and usage guidance.
If you need help, contact us with the product name and your question.
Place the anchor according to the instructions provided with your product. Make sure the door is strong, fully closed, and secure before attaching a band.
Do not use a door anchor on weak, damaged, sliding, glass, or unstable doors.
Always test the setup gently before applying full resistance.
No. A door anchor should only be used with a strong, secure door that closes firmly.
Do not use it on glass doors, sliding doors, weak doors, damaged doors, or any door that does not fully close and hold the anchor securely.
Before attaching any accessory, inspect the band, clip, handle, strap, and connection point.
Make sure each part is fully connected and secure before beginning your exercise. Stop using the product if any clip, strap, stitch, or attachment point appears damaged or weakened.
Compatibility with other brands may vary.
For safety, only use products and accessories in a secure setup and inspect all parts before use. Tribe Lifting cannot guarantee the safety, strength, or compatibility of third-party accessories.
Please review your product materials, product pages, and available video instructions for suggested uses.
If you are new to resistance training, start with lighter resistance and controlled movements. If you have a medical condition, injury, or are exercising for rehabilitation, consult a qualified professional before starting.
You can contact Tribe Lifting support through our contact form.
Please include your order number whenever possible so we can help you faster.
Please include:
This helps us review your request faster.
We aim to respond as quickly as possible during regular business days.
For most requests, please allow up to 1 business day for a response. Response times may be longer during weekends, holidays, or high-volume periods.
Send our support team a message and we’ll get back to you as soon as possible with an answer!
